We have a 14‑day consumer return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging with all accessories, cables, and documentation included. You’ll also need the order number or proof of purchase.

To start a return, you can contact us at contact@apexera.com or submit a return request from your account page on apexera.com. If your return is accepted, we’ll send you return‑shipping instructions and return‑address details. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return‑related questions at contact@apexera.com.

EU Statutory Right of Withdrawal
If you are a consumer located in the European Union, you have a statutory right to withdraw from your purchase within 14 days, without giving any reason. This period expires 14 days from the day you (or a third party indicated by you) receive the last item in your order.

To exercise this right, submit your withdrawal request via your account page or email us with your name and full order details. You will receive a confirmation email once your request is received.
You may inspect the item as you would in a physical store. If goods show signs of use beyond reasonable inspection for nature and function, we may deduct an amount reflecting the reduction in value from your refund.

We will process your refund after we receive and inspect the returned goods. This statutory withdrawal right does not apply to business / B2B commercial orders. This right is separate from, and does not limit, our general return policy.

Damages and Issues
Please inspect your order upon receipt. Contact us promptly within 3 calendar days if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. For confirmed defective‑on‑arrival products, Apexera will cover reasonable return‑shipping costs.

Exceptions / Non‑returnable Items
Certain types of items cannot be returned: custom‑configured hardware built to your specifications, goods damaged by misuse, improper power supply, unauthorised modification, physical impact or improper installation.

We also cannot accept returns for final‑sale items. Business (B2B) commercial orders do not qualify for the 14‑day consumer withdrawal right; returns for business orders are only accepted for confirmed manufacturing defects and require prior written authorisation.

Exchanges
The fastest way to get the item you want is to return the item you have. Once your return is accepted and hardware inspected, you may proceed with a replacement exchange or place a separate new order.

Refunds
We will notify you once we’ve received and inspected your return, and inform you whether your refund is approved or declined. If approved, you’ll be refunded to your original payment method.

Please note that your bank or card issuer may need additional time to process the refund.

Last updated: September 3, 2026

Questions
Contact contact@apexera.com for any return‑related enquiries.

Apexera Limited
USA Office: 155 N. Lake Ave, Suite 800, Pasadena, CA 91101
Shenzhen Office: Rm 1101, Tower B, Haisong Building, Tairan 9th Rd., Futian, Shenzhen, 518040